Your privacy matters to us. This policy explains what personal data we collect when you use our website or the UsGoldApp service, why we collect it, how we keep it safe and the rights you have under the UK GDPR and the Data Protection Act 2018.
01Who We Are
UsGoldApp and the website usgoldapp.com are operated by GM Business Growth Hub, a company registered in England under company number 2443911, with its address at Lee House, 90 Great Bridgewater Street, Manchester, M1 5JW ("we", "us", "our").
We are the data controller for the personal data described in this policy. If you have any questions, contact us by email at [email protected], by telephone on 0161 359 3050 or by post at the address above.
02The Data We Collect
We only collect the personal data we need. Depending on how you use our website and app, this may include:
- Contact details — your name, email address, telephone number and business name.
- Request details — the plan you are interested in and anything you include in your message.
- Account data — login details, your plan, team members you invite and your account settings.
- Business and financial data — the figures you choose to enter into the app, such as income, costs, forecasts and budgets.
- Billing data — invoices and payment status. Card details are handled by our payment provider and are not stored by us.
- Usage and technical data — IP address, browser and device type, and how the app is used, recorded for security, support and improvement.
- Newsletter data — your email address and a record of your consent.
- Cookie data — as described in our Cookie Policy.
We do not intentionally collect special category data (such as health information). Please do not enter such information into the app or our forms.
03How We Use Your Data & Lawful Bases
Under the UK General Data Protection Regulation (UK GDPR) we must have a lawful basis for using your personal data:
| Purpose | Lawful basis |
|---|---|
| Responding to your account request or enquiry | Steps taken at your request before entering into a contract; legitimate interests |
| Providing the app, storing your data and providing support | Performance of a contract |
| Billing and keeping accounting records | Performance of a contract; legal obligation |
| Sending service messages (for example billing or security notices) | Performance of a contract |
| Sending our newsletter | Consent (you can withdraw at any time) |
| Keeping the website and app secure, preventing misuse and improving the service | Legitimate interests |
| Optional analytics or marketing cookies | Consent |
We do not sell your personal data or your business data, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
04Who We Share Data With
We only share data where necessary, with:
- hosting, email and payment service providers who process data on our behalf under written agreements;
- team members you invite to your account, who can see the data within it;
- professional advisers such as accountants, lawyers and insurers, where reasonably required;
- HM Revenue & Customs, regulators, law enforcement or other authorities where we are legally required to do so.
05International Transfers
Our main service providers store data in the UK or the European Economic Area. If any personal data is transferred outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner.
06How Long We Keep Data
- Account requests and enquiries that do not lead to an account: up to 24 months, then deleted.
- Account and app data: while your account is active. After closure, we delete or anonymise it within 90 days unless you ask us to export it first or the law requires us to keep it.
- Billing records: six years after the end of the financial year they relate to, to meet legal and accounting requirements.
- Newsletter subscriptions: until you unsubscribe or withdraw consent.
- Security logs: up to 12 months.
07Keeping Data Secure
We use appropriate technical and organisational measures to protect your data, including encrypted connections, access controls and secure storage. Access to your data is limited to people who need it to provide and support the service. No method of transmission over the internet is completely secure, but we take reasonable steps to protect the information you share with us.
08Your Rights
Under data protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to erase your data in certain circumstances;
- ask us to restrict how we use your data;
- object to processing based on legitimate interests, and to direct marketing at any time;
- receive your data in a portable format in certain circumstances;
- withdraw consent at any time, where we rely on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within one month. There is normally no charge.
09Complaints to the ICO
If you are unhappy with how we have handled your personal data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
- Website: ico.org.uk/make-a-complaint
- Telephone: 0303 123 1113
10Children
UsGoldApp is designed for businesses and adults. We do not knowingly collect personal data from anyone under the age of 18.
11Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page, and we will notify account holders of significant changes by email.
