01Our Commitment
We are committed to providing a professional, helpful service. If you are unhappy with any aspect of our service, please tell us. We will treat your complaint seriously, fairly and confidentially, and use what we learn to improve.
02How to Make a Complaint
You can raise a complaint by:
- email: [email protected] (please include "Complaint" in the subject line);
- telephone: 0161 359 3050;
- post: GM Business Growth Hub, Lee House, 90 Great Bridgewater Street, Manchester, M1 5JW.
Please include your name, contact details, a description of the issue, any relevant dates or documents, and what you would like us to do to put things right.
03What Happens Next
- Acknowledgement — we will acknowledge your complaint within 2 working days.
- Investigation — a senior member of our team who was not directly involved will review the matter and may contact you for more information.
- Response — we aim to send you a full written response within 14 days. If we need longer, we will explain why and tell you when to expect our reply.
04If You Are Not Satisfied
If you are not happy with our response, please reply explaining why and we will review the matter again at director level.
If you are a consumer and we cannot resolve the matter, you may be able to use an alternative dispute resolution (ADR) provider, or seek advice from Citizens Advice. For concerns about how we handle personal data, you can contact the Information Commissioner's Office.
